Lifeguard Certification:

• Ensure lifeguards are certified by accredited organizations. The American Red Cross, YMCA, Ellis and Associates and StarGuard Elite are nationally recognized programs. 
• Keep a nearly organized file containing the copies of all current and former staff members. 
• Make an easily accessible spreadsheet noting expiration dates of all certs.
• Check all certifications monthly and proactively require recertification as needed.
• Consider running in-house certifications to make for convenient updates. 

CPR/AED and First Aid Training:

• Require lifeguards to maintain current CPR and first aid certifications.
• Train lifeguards in the use of Automated External Defibrillators (AEDs) for rapid response to cardiac emergencies.
• Ensure AEDs are readily accessible and regularly maintained.
• Conduct regular drills and scenarios to practice emergency response skills.
• Follow the protocols listed in step one to ensure continued compliance. 

In-Service Training:

• Implement ongoing in-service training to review and reinforce lifeguard skills.
• Schedule regular skill assessments and mock rescues to maintain readiness.
• Find more information on topics to cover here: In-Service Topics for Lifeguards

Water Safety Education and Rule Enforcement:

• Provide lifeguards with training in water safety principles and risk assessment.
• Ensure lifeguards are knowledgeable about pool rules and regulations.
• Schedule regular meetings to discuss rules and their consistent enforcement amongst your team. 

Emergency Action Plan (EAP):

• Develop and regularly update a comprehensive Emergency Action Plan.
• Conduct regular drills to ensure lifeguards and staff are familiar with emergency procedures.
• For more information on Emergency Action Plans, check out our EAP building article. 

Customer Service Training:

• Train lifeguards and staff in effective communication and customer service skills.
• Encourage a friendly and approachable demeanor with pool patrons.
• Train lifeguards to provide good customer service while still keeping safety of pool patrons as their top priority. 

Communication and Rotations

• Emphasize the importance of teamwork and communication among lifeguard staff.
• Determine communication strategies between guards when in and out of the guard chair. 
• Develop protocols for distance-communication using whistles and radios as needed. 
• Train on proper rotation schedules and procedures to ensure uninterrupted scanning. 

Record Keeping:

• Maintain accurate records of lifeguard certifications and training including CPR, AED, O2 Administration and First Aid
• Document incidents, drills, and emergency responses for review and improvement.
• If required, file and maintain pool operations certificates, water safety instructor documents and other compliance certifications.
• Record and file incident and accident reports. 
• Record and file all pool operations and chemical treatment documentation. 
• Consider digital filing of key records.